FAQs
Frequently Asked Questions (FAQ)
Q: What types of products do you sell?
A: We offer a wide range of fashion items, including clothing, accessories, and jewelry for women and children. Our collection features the latest trends and timeless classics to suit every style.
Q: What are your shipping times?
A: We ship all orders within 2 days of payment. Delivery times are generally between 5-10 days, excluding weekends. During holidays, USPS and UPS may experience delays.
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our page for more information.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or the carrier’s website.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.
Q: Do you offer international shipping?
A: No, unfortunately, we only ship within the continental United States at this time.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@wesellfashion.com or by phone at 1-541-900-7119. Our team is available Monday to Friday, 9 AM to 6 PM (PST).
Q: How do I know what size to order?
A: We provide a detailed size guide for each product. You can find the size guide link on the product page. If you need further assistance, our customer service team is here to help.
Q: Do you have a physical store?
A: Currently, we operate exclusively online. This allows us to offer a wider selection of products and better prices. However, we do participate in pop-up events and fashion shows, so stay tuned for updates.